Shipito

We offer other additional services. You can request SPECIAL INSTRUCTION for each package on your account. For example, if you want to check whether or not a particular store included all items in your purchase, or if you want us to check if the package is in good shape (electronics, notebooks, cameras, etc.). Another example of special instruction is helping with returns, warranties issues, etc. Click here for our service Terms & Conditions. Can you consolidate my packages into one bigger package? Yes, we can consolidate package as long you signed up for our VIRTUAL MAILBOX plan. If you have signed up for our INDIVIDUAL PACKAGE plan, we do not offer consolidation. Virtual Mailbox costs only $50 per year and you can upgrade anytime. Please use this order form and log in using your existing log in credentials. Your mailbox number will stay same. What if the package is too big for shipping by USPS? If the package is over the weight or size limit for USPS we will send it by FedEx. We have negotiated great discounts with FedEx, but it is still more expensive than USPS, so please be aware of that if are planning to send larger packages. We also offer oversize service for some packages. Just let us know when such package arrives. How do you fill out custom declaration for each package? When we receive new packages, we will notify you by email. You will need to log in to your account. There you will see what has been received and you will be able to update information for customs (description, value, etc.). See our tutorial about filling out customs declaration. Please note, a correctly filled customs declaration is your duty and responsibility. If you are not sure what is inside the package (if the merchant divides one purchase into multiple packages), we can open it and check the content. Use Special Request when you login to your account. Do you provide the COD (Collect on Delivery)? We can complete assisted purchases for you and forward any package to your home address, however, we do not provide COD forwarding. Can I receive mail (letters, catalogs, magazines) too? Yes, but first change the setting on your account for your services to include receiving mail too, otherwise the mail will be discarded. We also offer FAST MAILOUT option for letters and magazines with lower mail out fee of just one dollar. You have to provide notarized 1583 form and two copies of ID if you want to receive letters. How will Shipito know the package is mine? As soon as you complete you registration, we will assign a mailbox number to you. You will use this box number with your name and our address as the shipping address. Once any package arrives we will see your name and mailbox number on it. We will notify you by email and you will also see the package on your acccount. Should I notify Shipito of any incoming packages? You do not have to notify us of any incoming packages. We will notify you by email as soon as we receive the package because it is necessary to fill the customs declaration (description, value and item count). Can I add an additional name on the account? Yes, you can. There is no additional cost. Just add them on your account under OTHER NAMES. These must be real persons and we reserve the right to require notarized 1583 form and two copies of ID for additional persons. How to file a claim for lost package? Please read this tutorial explaining how to file a claim for not delivered package. It applies to package not delivered to Shipito warehouse or packages not delivered to you. If you see that package was delivered to our warehouse and not entered in your account in 24 hours please click on FILE A CLAIM link on your Shipito account. That is the fastest way to find your package. Please do not email us instead. Use the File a Claim link on your client account. In case you have a concern that package has missing item we need a proof that items are really missing (confirmation of loss of weight from your local customs or postal service) or pictures taken from package while it was still in our warehouse (pictures can be taken for only $2 with special request). What if we loose your package in our warehouse? If we cannot locate your package in our warehouse we will notify you. It sometimes happens that package is misplaced. Most of the time we will find your package. We just need some time as we have thousands of packages. We employ humans and they do make mistakes!