SkyCreek

SkyCreek, professionally designs and manages custom multi-channel (IVR, Email, SMS) customer contact and experience management solutions. We optimize the cost-efficiency, experience quality, and operational performance of front-line customer-employee interactions for some of the largest national service providers and contact operations in North America. Our goal is to help companies elevate their use of customer contact technologies to attain breakthroughs in operational cost containment, customer satisfaction and service differentiation. We do this by bringing together: 20 years of customer contact management experience in Fortune 500 service providers Hardened, scalable, and advanced multi-channel (IVR, Email, SMS) contact technologies Industry best practice contact strategies, interaction designs, messages and techniques Enterprise solution development and integration services Veteran dedicated contact program management and support A flexible partnership approach in working with customers We host our solutions on our eContact and eTouchPoint platforms, residing on a fully-redundant, scalable, SSAE-16 compliant, geographically-dispersed service infrastructure with data centers in Reston, Chicago, Dallas and San Diego.