Softphone S.r.l

With more than fifteen years of experience in Genesys products, Softphone is the right partner to tackle any Contact Center Project. Softphone contributions include the development of training courses for Genesys University like SIP Server Installation & Con-figuration and Gplus Adapter for Siebel CRM. Our instructors deliver these courses as well as highly technical training on topics like PID (Genesys SDK). From SAP & Siebel integration to contact center optimization, Softphone consultants provide the expertise and quality delivery needed to efficiently address the rapidly changing needs of customer service. Softphone services are centered around the Genesys ecosystem starting with Business Process Analysis followed by traditional implementation support like Installation, configuration, integration, and development. Furthermore, our contact center optimization practice provides expertise in monitoring, business intelligence, and customer service analytics - important tools to support critical decision making. Softphone also provides first and second level support for major Italian customers like ENI Gas & Power, Pirelli, Sky Italy, Banca Sella, CAFC...