Telmatik

Telmatik manages 80,000 inbound calls per month. Telmatik manages some 190,000 electronic communications per month. Telmatik boasts a clientele of over 350 companies, including Danone, the Greater Montreal Real Estate Board, Superior Propane, Olymel, Air Liquide, Protectron, Shell, Canadian Space Agency and many others in every field. Our call center is constantly innovating; Telmatik, one of the first call centers to use an Extranet with its clients for call management and the exchange of information; Telmatik employs its own computer development team in order to offer clients custom solutions that surpass their expectations; Telmatik's staff turnover rate is 4 times lower than the industry average thanks to its above average wages, excellent working conditions, and a pleasant and dynamic work environment; Telmatik is comprised of a team of 42 dedicated employees; Telmatik invests 5% of its annual sales into training and 8% into research and development; Telmatik's President and Founder has extensive telecommunications experience, a B.A. in Business Administration, and is the winner of the 3rd national prize of the "Become an Entrepreneur" contest. A client call is a privileged contact. Since it often forms the basis of a client's first impression, it presents the company with an incredible opportunity to boost its image, improve customer satisfaction and increase profits. A simple telephone call can also become a vital source of marketing information and an effective quality control tool. For client calls to reach these objectives, they must be effectively managed. They must be planned, validated, studied under a microscope, and constantly improved. Inbound call center agents must be trained, motivated, supervised, and supported by versatile, effective and reliable technology. In short, inbound call management must be handled by specialists. These days, Internet communications are just as important and potentially lucrative as phone calls, so they too must be managed by specialists. Fortunately, managing specialized electronic communications is what Telmatik call center agents do best.