TheEngage Alliance

"TheEngage team supported us in setting up an innovate customer engagement solution for insurance Major: an ipad-based Customer Feedback System in Customer Service Centers. This feedback system serves as one of the company's major transformation initiatives to capture customer feedback real time and ultimately, improve the way we serve our Customers. TheEngage provide end-to-end project support : planning, implementation, execution in a manner that is always timely and efficient. The team lead by Vincent showed great accountability, knowledge of the business, and responsiveness that is truly admirable. As our partner, they provided the software engine to run the Customer Feedback System, strategic counseling on the business case, plus the reporting dashboard infrastructure to capture and monitor result real time. I recommend TheEngage because of the following : Expertise in the area of Customer / digital solutions; Strong Customer / Service orientation; and Flexibility in managing project from a cost and execution perspective."