Sunset

We also want to remind you that Sunset at the Palms is a different type of resort, and some of the characteristics that help set us apart may also give you additional peace of mind. We're a small property - just 85 treehouse-style rooms - so it never feels crowded. There are no elevators and no busy nightclubs. And we're surrounded by nature, with guest rooms spread throughout a beautiful jungle garden. Your closest neighbor might just be a hummingbird! Even our beach, where you can go to watch a beautiful and calming sunset, has plenty of space for the number of guests who consider us their home away from home. We know you're drawn to Jamaica because you want to relax. You want to escape the pressures of daily life, and those stressors have truly multiplied in the past few months. We want you to enjoy a worry-free vacation, so we've put dozens of new protocols in place and we're eager to share them with you. A complete list of enhancements is available in the document below and we encourage you to ask us questions before and during your visit - but these are some highlights: We have an in-room check-in system that allows you to skip the standard front-desk arrival process. Our staff undergoes temperature checks and wear face shields and/or masks plus gloves (dependent on job function). All guests must wear masks, too, and and we encourage you to bring your own so you're sure it's comfortable. However, we can provide one if you don't have your own. You'll see an abundance of hand-sanitizing stations throughout the resort. We encourage you to use them. You'll notice our team frequently cleaning the resort, including the use of a specially designed sanitizer on our beautiful hardwood floors and furnishings. Surfaces will be treated throughout the day. Each public space has been rearranged to encourage social distancing, including our lounges, bars and beach. Housekeeping service will be available daily, but we are asking our guests to let us know if they want our housekeepers, equipped in special gear, to enter their rooms to perform our housekeeping and sanitizing protocols. Dining is now available by reservation only to ensure proper distancing. In addition, we've eliminated buffet options and all meals will be offered with our usual gracious service. We're committed to your overall good health, so you'll also find menu additions designed to enhance your immune system. Jamaicans have long known the benefits of natural ingredients such as lemongrass and ginger, for example, so take a tip from the islanders and try some of these local remedies while you're here! So, there you have it: We're turning up the Sensory Magic, right down to taste. You might call our new program Sensory Magic 2.0, and we think you'll appreciate it as much as we appreciate you, our valued guests. There's one part of the magic - the feeling part - that was hard for us to wrap our heads around, but it's the right thing to do and it's an important change. In the past, guests were greeted with a smile as warm as the Jamaican sun and a hearty handshake. They generally left with a hug, which is also how we welcomed them back as return guests. In this new era, guests will still be greeted by our warm smiles, but we're doing something different with our hands. You'll see us put one hand to our heart in a simple but meaningful gesture that lets you know we're welcoming you with Heartfelt Hospitality. It's our new way of telling you how much we love our guests while remaining committed to our top priority: Keeping you, our staff and our beautiful island home safe and healthy. We look forward to welcoming you to Sunset at the Palms when the time is right for you to travel!