TOV Furniture

TOV Furniture makes sure to take all possible measures to ensure your orders ship and arrive in good condition. We invest in "above industry" standard packaging materials, all our products are packed in 275 PSI cartons (yes, even our sofas), and work only with approved carriers to handle our furniture. We ask customers to inspect all the merchandise at the time of arrival, and note all damages, or possible concealed damages, before signing the delivery receipt. If the merchandise arrives damaged, please contact us and provide pictures and details of the damages in written form. If damaged merchandise is not reported, we might not be able to assist you with later claims. In case of damages in end-user's location, it is end-user's responsibility to keep the package, provide all necessary claim materials and prepare the merchandise to be picked up. All defective merchandise must be returned in the original packing material. We will replace only defective merchandise. If a customer has buyer's remorse and wishes to return an item, there will be a 25% restocking fee for returned items plus the cost of shipping. Merchandise that has been assembled will not be accepted for a refund. No merchandise may be returned without prior authorization from TOV Furniture.