Udesk

Udesk is a leading enterprise-class platform for intelligent customer service, committed to helping companies quickly build their own intelligent customer service platform. Udesk (Bei was established in December 2013. As a new generation of full-service customer service system provider, Udesk relies on cloud computing, big data and artificial intelligence to connect phones with a common platform. Online customer service, mobile APP, WeChat, Weibo, SMS, email, web, and other enterprise-level technology portals. Designed to help the company's customer service team significantly improve work efficiency, reduce business operating costs, and increase customer satisfaction and loyalty. Udesk has had 70,000+ registered enterprise users since its launch in January 2015 and September 2017. Leading companies such as Starbucks, Haidilao, 58 City, and Procter & Gamble have chosen Udesk as their customer service platform. “You are responsible for great products, we help you create great service” is the product concept proposed by Udesk CEO Mr. Yu Haoran. He hopes that Udesk can cooperate with more domestic enterprises in the future so that more enterprises can achieve low cost. Ways to provide good service to customers. Udesk has successively obtained an investment of nearly RMB 150 million from capital giants such as DCM and Junlian Capital. It has provided a strong financial support for Udesk's R&D products and market development. It has determined Udesk's position as a leader in customer service SaaS industry. DCM China co-founded Lin Xinhe said that he is very optimistic about the prospects of the Udesk project and the team. He believes that the customer service platform in the mobile internet era is a very large market, and there are no heavyweight players in this market. Udesk's team is very complementary, sales, Both technology and operations have strong leaders. Yan Wenzhao, managing director of Junlian Capital, also said: "We are very optimistic about China's future SaaS market.