ViPcom

The call from customers for a seamless 'Omnichannel' customer journey is linked to the growing number of organizations that recognize customer experience (CX) as an important distinguishing factor in their business operations. Customers want immediate response and 100% adequate answers to their questions and problems! ViPcom designs, builds, and improves contact centers for customers who want to achieve superior CX and use Teleopti for the planning of the agents to achieve this. Teleopti WFM gives you the best solution in the Cloud or 'on premise' for efficient planning with superior engagement of your customer agents. ViPcom is well recognized in the Dutch market as Avaya Contact Center specialist with customer in the Netherlands and Europe, and is many times rewarded for this specialism.