Web Hosting Hub

We are committed to have all of our support based in the United States. Although we could recognize a cost savings by moving staff offshore, we feel that the intangible value of having a U.S. Based support team is unmatched. Currently we have over 50 employees in our offices in Virginia Beach, VA and Marina del Rey, CA. Some of your customers are unhappy with the needs of phone verification on new hosting account registration. How would you response to such complaints? Unfortunately, in our industry there is a high amount of fraud and identity theft that takes place on a daily basis. Although it may be burdensome for some to verfiy their account over the phone, it is in the customer's best interest for security that we do this. Additionally, it gives us a chance to introduce ourselves and answer any questions that our new customer might have. The company offers professional website designs besides web hosting; can you tell us more about the service? We offer web site design targeted at the small to mid-size business who are looking for a professional design without having to incur a very high price tag. Additionally, we also offer basic search engine optimization and monthly web site updates in the price. Where will InMotion be in the next 5 years? Our goals are really very simple. Provide the best possible experience for our customers through top notch service, unparalleled uptime and software that makes lives easier for the business. In the future, we feel that this market will remain very competitive and there will be some market consolidation. Time in and time out, we have seen big business fall short at providing proper service to the web hosting customer. We feel that our blend of technical expertise along with attention to customer care will allow us to succeed in this industry. Thank you for your time with us. Is there anything you wish to add for this interview? We appreciate the opportunity you have given us to allow your customers to learn a little bit more about us.