Xtrasource

About Xtrasource and Contact2Value: Xtrasource, a subsidiary of Webhelp, is a leading provider of multilingual technical support and customer services to the consumer electronics and connectivity industry. Headquartered in Enschede (The Netherlands), Xtrasource manages customer contact processes for clients across Europe, supporting 20+ languages from its language hubs in The Netherlands and France. Services are provided through a range of tailored solutions, including CRM support, logistics support, bespoke software and multi-channel customer communication. Xtrasource acquired the activities - including c. 50 employees and management - of Contact2Value. Based in Hilversum (The Netherlands), Contact2Value specialises in outbound and inbound retention campaigns. The name of the company will disappear and the location in Hilversum will become a full-fledged Xtrasource location. Through this acquisition, Xtrasource adds significant new skills to its service package, and is even better positioned to serve both local and international customers. Thomas Blankvoort, General Manager of Webhelp in The Netherlands, said:"This has been a phenomenal 12 months for Webhelp. We received a huge boost in February with the announcement that international investment firm KKR was to become our major shareholder. With their support and belief in us, we have been able to make this new acquisition, which will greatly strengthen our position in the Dutch market."