13Chats

Unlike ordinary live chats, 13Chats smart solutions provide insights into where your visitors come from and how they interact with your website and, of course, allow you to capture customer contact info. With this data on hand, you can resume conversations with your prospects on Facebook Messenger later on and tailor your messages to their specific needs. Instantly respond to requests in an online chat and Messenger. Don&s;t lose orders while running errands or drinking coffee. For instance, to slash cart abandonment, set up proactive chat triggers. That way you can reach out to customers lingering for more than a minute on the checkout page. Offer them your assistance or a discount code to nudge them to make a purchase. Use a drag-and-drop builder to create a tireless chatbot assistant in just a few minutes and get more done by doing less. Let the chatbot tell customers about your company and products while automating answers to repetitive questions. It will ease the burden on human support agents and give them more breathing room to deal with complex issues. Integrate live chat with Facebook Messenger to meet your customers where they socialize most, handle off-hour support, and boost sales and engagement on your website. This integration gives your customers a chance to reach out to you during off-hours through Facebook Messenger, while you can capture customer info and give a detailed reply once youre online. Use 13Chats unified workspace to get a deeper understanding of your visitors on-site behavior and turn these insights into personalized communication through live chats and Facebook Messenger. Distribute chats evenly and route tickets to the best agents to handle them. Create canned responses to make support lightning-fast and free up your team for more strategic work. Make the most of 13Chats powerful tools to connect with every customer on a personal level, build winning sales pipelines, and turn one-off customers into loyal brand advocates.