60K

60K is a Business Process Outsourcer working for both International and Bulgarian Clients. We provide sales, customer service and technical support for our clients' customers utilizing many channels of communication such as voice, live chat, email, fax to name but a few. Our investments total over EUR 1.5 M to date in two contact centers based in Sofia. We are currently opening a third center in Belgrade, Serbia and later in 2012 will set up another in Bulgaria outside of Sofia and an additional one either through acquisition or creation in Romania, thus giving 60K a true South Eastern European foot print. 60K's rapid growth and expansion is driven by our employees' excellent results for our Customers, this has encouraged our Customers trust in us, and for them to provide us with greater volumes and additional processes. In turn, our satisfied Customers' trust in us encourages new Customers to come to60K after evaluating our competitors and finding our usually superior work quality and conditions. 60K's philosophy is really simple, we put our people first above everything else, we give them an outstanding working environment and colleagues, reward them well both with salary and additional fringe benefits that are not often found in this country, empower them to act like our Customers' best employees, give them the advanced tools to do the job along with encouragement, training and coaching. This in turn motivates them to always do their best for our Clients' customers. Going into more detail - what are the types of services that you offer? How do you about come up with tailor-made approaches to your clients? We offer all types of service, both technical, customer support, administration and sales. As a Business Process Outsourcer we can undertake all non-core activities for our Clients, such as sales, customer and technical support, back office administration. This leaves them free to concentrate on "what they are best at" such as strategic decision making, high level operational activities, finance and marketing. To provide tailor made solutions, we work very closely with our Clients at the beginning to fully understand their business and their aims and objectives.