ACES Agencies

ACES has been the go-to leader for safe, secure, and efficient IT network solutions of leading organizations in the Cedar Valley for more than 20 years. ACES was founded in Waterloo, Iowa, in 1994 by Mike Place to provide computer and network support for organizations in the Cedar Valley. In 2002, Phil Kenealy purchased ACES and merged his company, Computer Pros, Inc., of Waverly, Iowa, with ACES to form the innovative leader in computer and network services company in Northeast Iowa. In 2004 the business moved to Cedar Falls to take advantage of the resources of a world-class data center. Today a significant portion of the company revenue is derived from managed IT services. We deploy enterprise-level methodologies and tools to provide technical expertise, manpower and IT management for our clients. ACES is a best-in-class, value-added reseller of network infrastructure providing commercial clients with LAN and WAN connectivity solutions, Voice over IP (VoIP), security, remote access, Internet access, and hosted services. Our expertise in these advanced technologies equip us to serve customers in varied industries, such as local and county government, manufacturing, non-profit organizations, and education. Many of our customers have multiple locations and need secure WAN connectivity and communications capabilities between work centers. New Partnership Provides Customers with Unparalleled Value. ACES is a leader in the unified communications industry. In 2013, the company partnered with Technology Assurance Group (TAG) to expand service to the Iowa market. Through our Membership with TAG, an international association of unified communications companies serving more than 130 marketplaces across the United States and Canada, ACES truly has the ability to deliver a national support solution. Our National Help Desk can dispatch onsite engineers in as little as four hours to almost anywhere in the United States. Each service center is under direct contract with ACES. We never make use of third-party service centers, so we maintain control of the project or service ticket. You get centralized management and consistent service every time. As a premier Member of TAG, ACES is positioned as the leader in unified communications providing advanced solutions to the marketplace. We have met rigorous annual qualifications through required company and employee training programs to become a TAG Member. This unique relationship enables us to adopt cutting edge best business practices, deliver innovative programs, and partner with elite technology manufacturers and application service providers. As a result of this exclusive Membership, ACES is the most competitive company in the industry. We have a greater capacity to increase our customer's profitability, enhance employee productivity, and provide sustainable competitive advantages. "With TAG's support," says Kenealy, "I am confident that we've reached a new level of performance and technical expertise. We are proud to provide an essential service to help businesses focus on what they do best.