Adaptive Capacity Labs

We bring research-driven methods and approaches to drive effective incident analysis in software-reliant organizations. Our work goes beyond typical template-driven "postmortem" analyses. We have over four decades of experience with incident analysis and organizational learning from events in complex systems. We've worked with organizations in tech, medicine, aerospace, finance, and manufacturing. We study decision making, problem detection and identification, and diagnosis and response coordination - all under "normal" conditions of increasing pressure, complexity, ambiguity, uncertainty, and high consequences of failure. The most valuable part of our work is when our clients learn how to direct this deep-level analysis themselves and build an internal community of incident analysts. We've worked on incidents you know and ones you'll never hear about. Just to be clear: people don't call us up to discuss the weather and how well things are going. They call us because of trouble, sometimes scary trouble. We are experts in trouble.