Alvic

Alvic (Servicomput, SA) aims to offer our customers the highest quality in the products supplied and after-sales service. Ensuring a cordial, constant and solid relation on both sides. That is why our company provides, states and assumes the following principles: 1. The quality of our products is governed by our internal controls to prevent defects and detect possible errors, in addition to pursuing the ongoing technical progress so that our clients have updated products and functional benefits adapted to the current laws. 2. The quality of our after-sales service is governed by the rapidity of response to our clients’ requests and effectiveness in solving possible problems in our systems. In this sense we try to improve daily the quality of service, with more effective technical and training level. In order to provide the best facilities, we are offering various forms of maintenance contracts to our customers, expanding the technical services network and offering new pos-sales possibilities through the new website Alvic. 3. Our company constantly invests in research and development of new products, improving and expanding the current ones, with the goal of having systems and solutions that meet the needs of our customers. 4. We will base our quality policy also in the constant improvement of all processes established with the intention of achieving better efficiency in all our functions. 5. Motivation and vocational education to all company personnel so that the objectives of the management with reference to the quality policy will become individual conviction, and so each person takes responsibility of his/her actions. 6. Our commitment to stay current with all existing laws, Occupational Risk Prevention, Data Protection, etc. 7. We have undertaken a continuous improvement in the management of tasks and nonconformities, advancing day by day making additions and improvements in our management software. 8. In our efforts to improve our after sales service, we have defined our approved technical services’ policy, trying not to leave any area unassisted. In the same way we set up a training plan for technical services that require it. The purpose of these commitments is to achieve maximum customer satisfaction and we are sure that this goal will give us the maximum strength as a company.