Answer4u

Answer-4u offers all eligible colleagues the opportunity to complete an apprenticeship programme because we believe this leads to a motivated and satisfied workforce. The Company believes that the SR apprenticeship education programme brings considerable value to Answer-4u's business, not only in terms of developing a highly skilled workforce but also by boosting productivity, improving competitiveness; providing a committed and competent workforce and increasing staff retention. Answer-4u considers that apprenticeship programmes are an excellent way of training, developing and skilling staff for the future and helping the businesses to secure a supply of staff with the practical skills and qualities the Company needs. Joanne Patman, Business Operations Manager, says 'The apprenticeship programmes run in conjunction with SR Education, raise the aspirations of our staff and provide a fantastic opportunity for them to grow and develop in the working environment'. Jean Brennan, HR Manager, says 'Answer-4u is really benefiting from the apprentice programme. Several staff who completed the course a while ago are acting as mentors to the new learners and are developing their own skills further'. Milly McAnaw, says 'The Contact Centre Operations apprenticeship has undoubtedly assisted me in developing my overall skills as a call agent. When I first joined the Answer-4u I felt I my confidence was lacking a little and with the programme coinciding with the training that Answer-4u was giving me, it both helped me with my confidence and ensured that I could develop into my role efficiently. I have been employed at Answer-4u for almost a year and during that time it's been reassuring to know that Answer-4u and SR education will support me to progress in my role as an agent while I continue to develop my understanding of the working procedures of the call centre as a whole'. Haydn Taylor, says 'The Contact Centre Operations apprenticeship has helped me develop my range of skills, which in turn has led to me becoming a much more well-rounded call agent. The course has remained interesting throughout as we study a variety of different aspects of the industry including Health and Safety and Customer Service. Through continued learning, the apprenticeship has given me the motivation and drive to succeed not only in the programme but also in my day to day working activities at Answer-4u'.