Australian Institute of Architects

The Australian Institute of Architects is launching a landmark new report for the first time in Australia that gives members new insights into what their clients really think. Through a collaboration with the Royal Institute of British Architects in the UK the Institute has developed a local edition of the hugely successful RIBA Client Feedback Report. Find out what is keeping clients up at night (spoiler alert - the climate crisis is one of them) and what other services they'd like to see practices providing. Supported by Lysaght, this report highlights key opportunities for Australian architectural practices by providing insights directly from clients, which would have otherwise been hard to obtain. "In the Stronger Insights for Stronger Practices - 2021 Client Feedback Report we've asked real clients about their experiences of working with architects on projects," said Julia Cambage, CEO, Australian Institute of Architects. "Growth comes from the ability to foster a culture of continual improvement; however, practice is reporting hesitancy from clients in providing robust feedback within a one-on-one setting. By facilitating this body of work on behalf of the profession we are able to bypass this concern." The report provides data that demonstrates the client's perspective on topics such as selection criteria and service expectations, value proposition, performance, and design review. This data is critical in supporting the executive leadership of architectural practices to make decisions around the practice's investment in skills, resourcing, and business strategy.