Azdio

Azdio provides world class operational support capability for a number of tier one operators for their mission critical platforms such as IPTV, OTT, Broadband and critical IT platforms. Our approach aims to address these key factors through: Experienced Operations Team: We will deploy a very experienced operations team that will be able to manage the service to the highest standards based on many decades of combined experience. Most Experienced Design and Implementation Team in Support of Operation: Have our design and development team to be actively and closely supporting the platform operations team. This will ensure we will always have the best expertise to achieve the following: Perform proactive maintenance work to reduce the possibility of issues arising Address issues' route cause through rigorous analysis so that they are not repeated again Oversee the fixing of any major issues that may arise in order to ensure this is done in the most expedited and optimal fashion Rigorously manage all the vendors involved authoritatively Rigorous Operational Processes and Procedures: To define very clearly specified operational processes and procedures that are implemented rigorously through an ongoing and repeated Training program for all staff Strong Overall Leader: We aim to offer a CTO level leader as our overall lead in charge of all operational and enhancement activities. This will ensure eircom has always the strongest leadership in place for its support both for ongoing operations as well as enhancement and evolution of the platform. Seamless Integration: We will fully integrate our Platform operations teams with Operator Network and Customer Operations in an efficient and seamless manner. This will ensure that you will know that our team is part of your larger technology and operations teams.