Bartel's Auto Clinic

For 58 years, Bartel's Auto Clinic has been the recognized quality leader in the auto repair business. That's important, because when it comes to maintaining your car, you need quality service you can count on. As a Service Advisor at our Plainfield location, you will act as a liaison between external customers and the entire Bartel's team, ensuring that the customer leaves satisfied with their service experience. Major Activities Include: Meet and greet service customers, taking service calls from customers to schedule appointments. Advise customers of estimated service and repair costs and review details of service/repair invoice with customer to gain their understanding of all services provided. Determine progress of repair/service orders and inform customer accordingly. Review results of customer satisfaction surveys with service managers. Address customer's questions/needs promptly and respectfully. Build long-term positive relationships with customers. Identify service needs of customer vehicle based upon historical service data. Ensure comprehensive check of customer vehicle, ensuring cleanliness and that all items identified for service/repair have been carried out appropriately and on schedule.