Beyond Feedback

We are a customer relationship management firm. We help companies build stronger relationships with customers in a consistent, reliable and scalable way. We improve your bottom line by improving your revenue. We do this through better retention of your current customers, higher referral rates, more cross-selling of your products/services and more repeat purchases among current customers. In modern business terminology, CRM has come to refer to a particular type of technology system. We believe that you should go beyond technology. As a Salesforce.com consulting partner, we understand the power of technology to systematize and scale customer relationship management. But at Beyond Feedback we believe that CRM is about so much more than technology. 1.) We leverage our real-world experience to help you gain critical insights and feedback from customers. 2.) Next, we move beyond those insights to improve your underlying business processes, business operations, business rules, success measurements, business policies and most importantly, your people. 3.) Finally, we help you design and implement a technology infrastructure that supports and surrounds those improvements. By taking a more comprehensive approach, our clients experience the full benefits of a relationship management strategy.