Colston Hall

Colston Hall is committed to providing excellent customer service. We train our staff in customer care standards and regularly review our methods and procedures to ensure that everything we do is customer focussed. A copy of Colston Hall's Customer Charter can be downloaded below. These are organisation wide targets for customer service that all staff must strive to achieve. Below you will also find the latest results of our customer research, which is undertaken twice a year to monitor our standards and give customers the chance to give us their thoughts and comments. You can also download our 2009-2010 Annual Review, which reviews our activities in the past year and gives facts and figures on how we're doing on our customer service targets.