Cartwright King

Cartwright King is committed to provide high-quality legal advice and services to our clients. When something goes wrong, we need to know about it so that we can try to put it right and to enable us to raise the standards of our services to all our clients. This is how Cartwright King will deal with any complaint: All complaints do need to be made clearly to the Complaints Manager by email (click here for a form) or in writing to our Nottingham address, giving full details of the matters complained of. The Complaints Manager will acknowledge receipt of the complaint and will send a copy of this Advice Note. The Complaints Manager will investigate the complaint in an impartial and independent manner by reviewing the case file and interviewing the member(s) of staff who acted in the case together with, if necessary, the head of the appropriate department. If appropriate, the Complaints Manager may suggest a meeting to discuss the issues and try to resolve the complaint. Within 28 days of receiving the detailed written complaint or of any subsequent meeting, the Complaints Manager will send a letter detailing the findings and confirming or suggesting any arrangements for resolution. If the complaint is not satisfied, then the Complaints Manager can be asked to review the complaint but only after being given written reasons. If still not satisfied, a complaint can be made to the Legal Ombudsman at: PO Box 6806, Wolverhampton, WV1 9WJ. Telephone: 0300 555 0333. Email: [email protected] NB: The Ombudsman will only normally consider a complaint: After the solicitor's complaints process has been completed, unless that process has taken longer than 8 weeks. If made within 6 months of the solicitor's response to the complaint. If made within 1 year of the act or omission complained of, but the Ombudsman can consider a late complaint in exceptional circumstances.