CDM Direct Communication Services

CDM Direct are a leading Australian-owned contact-centre group with decades of experience in providing contact-centre and marketing solutions to hundreds of Australian and International businesses. From SMEs through to corporate and government clients, our contact centres in Melbourne, Sydney and Auckland have a current capacity exceeding 250 workstations offering a range of cross-platform services. Our goal is to connect you with your customers. 10 years ago we had the customer on the phone dialling a 1-800 number and on the other end a call centre full of people answering those calls. Now we're in a world where communication crosses many channels and platforms - and today's contact centre needs to be able to not only respond to customer's calls, and emails, but also live chat and social media and at the same time integrate these channels so that your customers can seamlessly connect with you in the way that suits them. CDM Direct offers a true cross-channel service - we integrate all mediums of communication in a way that gets you closer to your customers. We make it easy for your customers to buy from you. Today's customer is time poor, better informed, more demanding, and less loyal. With the internet finding its way into our pockets, consumers now have access to information on products and services and interact with you (and your competitors) from any location, 24 hours a day, 7 days a week. Whether you're looking for a solution that generates quality B2B leads, or you're looking for someone to provide customer support to your e-commerce site, CDM Direct has the expertise to ensure that your customers find it easy to buy from you. Differentiate with service/value or die with price. As many organisations focus on automating simple and transactional processes with self-service technology, the interactions being handled by customer service and sales agents are becoming increasingly complex. At the same time, with customers interacting with a 'real person' less and less, it is important to ensure that every opportunity is taken to leave the customer with a positive experience. Agents require ever more specialised skill-sets and the technology to support them, while at the same time organisations need to be able to secure the talent that will directly impact customer satisfaction, sales, and ultimately the bottom line. It's hard to operate successfully if you lose half or more of your customer facing staff each year, with attrition rates as high as 50-60% not uncommon with in-house teams. CDM Direct support their expert staff with the latest technology including state-of-the-art hardware, software, predictive dialler facilities and VOIP capabilities which ensures our clients are given access to the full spectrum of contact centre services. Our team are committed to staying ahead of the game in everything they do.