Cicma Global

CICM is present in 14 countries and represented all over the world through its global implementation and certification partnership network. CICM aims to inspire the achievement of the highest standards of professionalism in all aspects of customer service in every international market. CICM has a knowledgeable and highly experienced team, call centre and customer service experts on a strategic advisory panel and experienced worldwide partnership offering its educational and certification programmes. TICSI is leading the field in global best practice in customer service and service quality.CICM is an innovative and progressive organisation that is the global customer service excellence and call centre thought leader. As CICM we built quality partnership and use our operational expertise to create value for our members, partners, stakeholders; industry and countries at large. Besides offering various academic and certification programmes, CICM publishes the monthly journal "The Customer Journal" which is distributed globally with contribution from leading international industry thought leaders, academic and research institutions. Each year CICM rewards leading organisations and individual's exceling in customer service in Africa with Services Excellence Awards. Our Vision