Clarilog

With ClariLog - Service Desk, we help you define areas of improvement on: The support teams: time savings thanks to the centralization of requests, better overview of the tickets especially in case of a colleague's absence, help to diagnosis in link with the asset management and the building of knowledge base to stop searching solutions to the same incidents. Users: increased reactivity of the support teams for a faster intervention, automatic updates on the interventions received by email. The IT management: help to decision making in terms of user training, allocation of support resources, renewal of equipment, analysis of costs time and reactivity in regards of SLA engagements. With a configuration easy to set and to evolve, ClariLog - Service Desk allows your management processes to evolve: from a simple ticket management to an organization based ITIL best practices.