Concrete5

We create invoices as we go in our service & support system. You pay by check, paypal or credit card: net-10. What do I have to pay for, and what's included for free? Nothing much beyond reading your email and pricing the work, that's why it's free. Of course if it is just a simple answer we can give, we will do so because we're good people. ;) We've gone out of our way to make it easy to join this program because we want it to be easy to choose concrete5 over the competition for your CMS needs. We need to get paid to help you because we're self funded, and we want to get paid to work on the core. You hiring us to help on your projects keeps us focused on concrete5, and that's good for everyone. Is this support or services? If you're looking for uptime guarantees and SLA's for large sites, you need to check out our Enterprise Support. This is us offering to support you (since you know what you're doing) on an as-needed basis, hourly. I'm not a web designer/agency, but I have a website and I need help with something. Is this for me? One of our Agency Partners would love to help you. We're trying to keep our team small and technically elite, while also getting paid to work on concrete5. Check out our docs, post to the forums, or post a job for free to get help from an Agency Partner. Where's the contract, and what do we own? We do this work under our standard services agreement, which we will share when you are accepted as an Agency Partner. It clearly gives you complete rights to use any code we produce for your own shop's projects. It also gives us rights to do the same. It is possible that the problems you bring us might lead to solutions we create and give away for free in the core or sell ourselves. You'll still own your copy of the stuff you paid us to think about. This is how we work with everyone and this is how concrete5 has many of the features you enjoy today. If there's a large project on the radar and there's something else about our contract you want to negotiate, we're certainly ammenable to the discussion.