Contact Center Pipeline

Pipeline Publishing Group, Inc. is pleased to announce the launch of its Contact Center Pipeline publication in Singapore. Contact Center Pipeline is a monthly journal that is tightly focused on contact center management issues. It offers original content written by industry experts and consultants who have a unique understanding of the inner workings of contact centers. OmniTouch International in Singapore will publish the Journal. Headquartered in Asia Pacific, with clientele in more than 30 countries worldwide, OmniTouch International delivers Training & Certification, Mystery Shopper and Customer Satisfaction Research for the Contact Centre and Customer Service industry. Daniel Ord, CEO of OmniTouch Pte. Ltd., will oversee subscriptions and operations for the Journal. "I am very excited to be working with OmniTouch to deliver to their customers the relevant content that we produce each month in Contact Center Pipeline," says Linda Harden, president of Pipeline Publishing Group. "The ability to partner with a quality-focused organization like OmniTouch is an absolute thrill for us. OmniTouch's product offerings, coupled with their staff's fierce commitment to excellence, makes them the perfect vessel for delivering our content on the principles and strategies of effective contact center management to contact center professionals in the Asia Pacific region." According to Daniel Ord, CEO of OmniTouch International, "There are so many localized or regionalized newsletters out there that seem to fill all of our email boxes. We couldn't be more pleased to be operating with Pipeline Publishing Group to provide the knowledge and case studies on a Global Scale that aligns perfectly with our strategic vision and work." The first issue was released in late June 2010. Future editions are scheduled to follow on a regular monthly basis. About Contact Center Pipeline: Contact Center Pipeline is a cutting-edge monthly journal focused on the specific needs and challenges of the contact center. Our advisory board, editor, writers and contributors are known for their unique understanding of what makes the call center the organization's driving force for attracting and retaining customers and employees, and ensuring long-term success.