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If ever we are discourteous, or if customer inquiries are not handled in a timely manner, we encourage customers to let us know. Customer comments will help us to better serve you. We will connect a customer service rep by the date promised. If we fail, we will automatically credit that customers account the full amount. This commitment does not apply during severe storm conditions or emergency events, if access to that premises is not available or is deemed unsafe, if contractors are the cause of the delay, or if extenuating circumstances prevent a timely completion. We will provide customers with an accurate bill. If a customers bill is inaccurate, in addition to correcting it, we will automatically credit that account ($25 credit). We will respect each customers property. Respecting the property of others is a fundamental courtesy. If our employees damage property, they will initiate a prompt, mutually agreeable resolution of the problem. If you are not happy, we want to know. Please contact us by email or give us a call at 866-600-8192 if you have a concern or a problem with our service. Mission Statement