Customer Relationship Management

This Customer Relationship Management (CRM) web-site is a community knowledge-base dedicated to online (also known as on-demand, web-based, cloud computing and software as a service) CRM software, business processes, best practices, support channels and information sharing. While CRM is the hub for this market niche portal, most information, resources and collaborative exchange focus on sales force automation (SFA), marketing information systems, customer service and support, partner relationship management (PRM) and CRM analytics. The majority of our web site visitors and community contributors have so far focused on CRM software vendors, evaluation, implementation, maximization and support. We are now in the process of compiling many good recommendations related to maximizing CRM software effectiveness via business process suggestions, best practices and operational benchmarks. We expect to have a significant upgrade to this web site soon to reflect this new information.