Customer Relationship Management Institute

Since 1999, Customer Relationship Management Institute LLC (CRMI) has promoted that providing consistently superior Customer Experience (CX) is the most critical component of a company's' DNA. Further, that consistently exceeding customers' expectations long term builds customer loyalty which requires competent-engaged employees. As a membership-based resource, we provide "One-Stop shopping" for "everything CX," whether you are new to CX strategies or a veteran CXDNA practitioner. Join thousands of like-minded CXDNA professionals eager to share their customer-employee strategy experiences.