DeMars & Associates

At DeMars & Associates, we make it our business to keep up with the latest news and changes in laws and regulations. We like to share what we know, and this section will feature helpful information about arbitration. In addition, DeMars & Associates is a founding member of the Customer Care Alliance. The Customer Care Alliance is a consortium of companies with expertise in all facets of customer care including: inbound and outbound call management retail complaint handling multichannel customer care operations customer care technologies customer satisfaction/loyalty measurement customer care training dispute resolution Customer Care Alliance is dedicated to fostering customer care innovation and best practices that increase customer satisfaction/loyalty and show a positive return on investment. The Alliance sponsors national research studies, cross industry- and industry-specific conferences, and company-specific workshops.