Diagnofirm Medical Laboratories

Diagnofirm provides the highest quality medical laboratory services in Botswana to all healthcare professionals and their patients, using well-trained staff and most advanced technologies available. With emphasis on professionalism, accuracy, and attention to detail, we have surpassed international standards quality and have received many awards for our efforts. With over eight branches covering the entire country, we are the best choice for convenient, quality, and affordable clinical testing. With a wide range of test, state of the art instrumentation, and technically proven methodologies, we strive to provide a full comprehensive service in clinical testing. Diagnofirm's commitment to total quality service starts with our client's very first experience. Essentially the first contact a patient has with the laboratory occurs in this area. Our spacious, friendly, and aesthetically pleasing premises welcome our clients with warmth while our efficient, courteous and hospitable staffs see to all of their needs. We emphasize care and understanding in our interviews, fast response to client enquiries, and absolute confidentiality with client records and data. Our customer care assistants show compassion towards our clients and their families and display utmost respect for the health professionals that need our assistance. Their professionalism shows in every aspect of their duties, from answering the phone to attending to patients, to storage and retrieval of data. At Diagnofirm, attending to our clients quickly and thoroughly is our topmost priority. At the reception desk, the patient is asked to present an ID card and medical aid card and request form. Using the information on the request form, the receptionist accesses the patient's laboratory request file and enters the tests that need to be done. Labels are generated and passed on to the phlebotomy team who will call the patient in and collect appropriate specimens. Dedication to high quality customer service is the heart of our mission. While providing service for the laboratory is important, our main objective is to play a role in providing patients with the best possible care at Diagnofirm. This dedication requires exceptional customer service skills with patients and constant communication with DML staff.