Dineamic

We aim to select substitute products that are of similar value and quality, but (subject to Clause 13.5) we reserve the right not to provide you with a substitute product even if a suitable substitute product is available. We provide you with an option to obtain a substitute product for most products. If selected by you, then we will endeavor to provide you with a substitute product where the price for that substitute product is of equal or greater value than the product you selected. If so, then we will charge you the price of the product you ordered rather than the price of the substitute product. If there are missing items from your delivery, then you should check the receipt that we provided to you to determine if the missing product is marked as out of stock. If so, then we: will provide you with a credit to your card of purchase for the products that were not supplied. In all other circumstances, you must contact us on (03) 8669 0587 during Office Hours within 24 hours of the delivery time and we will take steps to verify and confirm any such missing items. Once we are reasonably satisfied that the item was not delivered to you, then we will (at your option): (i) provide you with a credit to your relevant card account within 3-5 business days for the products that were charged but not delivered to you; or (ii) arrange for a re-delivery of the missing item at an agreed time. If you wish to return a product that was provided to you under these terms and conditions, then you may: return that product to our store/s for a refund; or contact us by telephone within 6 hours of the delivery time to make arrangements to return that product. In this instance, you may: return the product to us at the time we deliver your next order; upon confirmation from driver the good/s have been received we will refund your card of purchase with the funds being available within 3-5 business days. You must provide us with the invoice we issued to you for your order to make a claim under this clause. If you fail to do so, then we may reject or deny your claim. Clause 14.1 does not apply to Perishable Products.