eAlicia

eAlicia have made easier the phone evaluation of quality our agents make significantly. Our different platforms review the same items and help us to keep the evaluations made the most objective possible. We can extract information quickly, getting in this way better individual results, by teams, useful information to work with feedbacks with the agents and the achievement of goals. eAlicia also aloud us to the retro evaluate the knowledge available of the product or service, the agent is giving. This information shows us the existing difficulties in the operational, so this way we can focus in the training for those agents, and in the areas where they need to emphasize.