easyBus

At EasyBus we maintain a ratio of one support representative for each 100 clients that we have signed on for support. We find that this ratio ensures that half of our support calls will be answered directly by a support representative and most of those that aren't will be returned within a couple of hours at the most. We virtually never fail to return a call on the same day. How often do you update your software and what updates have you done recently? At EasyBus, all our software receives updates no less than quarterly (every ninety days) and many times, monthly. Give us a call and let us tell you "what we have done lately" Can we have a list of client references? At EasyBus, we recently received a lead from a company that was ready to purchase a competing product. However, when they called two of the references, both said "don't buy this product, you need EasyBus! Many of our clients are passionate about our commitment to them and we would be honored to provide you with some references in your area. What happens if I need a custom update or report? [back to top] We are pleased to continually receive input from our clients as to how we can improve the software, and excel at implementing these ideas whenever possible to continually enhance the software. We do not charge anything for these updates, as they are part of the yearly support agreement. However, if a client requires an update to be developed within a particular time frame or to an exact specification, this would be considered a custom update. EasyBus development staff must first approve all such updates, and there is an hourly fee to any update that needs to be finished by a certain deadline.