Edna

Make every customer communication count on every channel &a; at every stage of customer journey. Share relevant promotional messages, updates, and reminders with customers. Offer exclusive discounts and personalized offers. Provide live chat support to help them avail of products or services. Convert curious visitors to committed customers complete signing up, document uploads, user authentication, payments and more in over messenger. Gain their trust by managing consent and permissions. Create lasting relationships by offering multi-channel support to your customers across journey. Address their pain points quickly and cost-effectively. Woo back customers likely to stray with last-minute reminders. We have been working with edna since 2008. For Alfa-Bank, edna has become a reliable partner in the field of digital communications. With the help of edna solutions, we provide high quality mobile information services, which is extremely important in the banking industry. Among the strengths of the company is the industry expertise, professional team, and breadth of business process automation solutions. edna has proved to be a one-stop-shop for our digital communication challenges. We are already using ednas chat center, WhatsApp Business and Apple Business Chat. Thanks to advanced solutions, our customer service quality and pace of query resolutions has increased multifold. We wanted to expand our communication channels to more than just web live chat. With edna now we also have live chat in our mobile app managed through single platform. Also, edna seamlessly integrated with our chatbot solution resulting in significant improvement in our customer service performance. Digital Banking has led increasing number of customers interact with banks online. Empower your customer support staff with next-generation communication tools, to improve the customer service they deliver.