Elaura

We offer a full, no-nonsense, money-back guarantee on all we do. It keeps us sharp. Our guarantee is very simple. If you do not believe that any part of the work we have done for you has been great value for money, and we cannot make that right for you, we will cheerfully refund your fee for that portion of the work in full. And here's the small print: 1. The guarantee only applies to invoices which have been paid within the agreed term (normally 14 days from date of invoice). 2. You need to tell us that you aren't happy with the value you have received within 14 days of completion of the work in question; after this, any refund will be entirely at our discretion. 3. Our guarantee doesn't cover any materials we provide free of charge for you. 4. In the event that you are using any Birkman Report formats or data without supporting facilitation or interpretation from Elaura, you acknowledge that you may need to pay to secure such services before you can reasonably ask for a refund.