ERC (Enhanced Resource Centers)

erc global is one of the top international bpo providers of customer experience solutions. we offer a full-service, end-to-end contact center solution across every aspect of the customer journey. spanning domestic, nearshore, and international locations, we are one powerful team, dedicated to delivering the best customer experience and results possible on behalf of our clients. it’s not a mission statement. it’s an unwavering commitment from each one of us. so, whether we’re providing customer care, recovery, or back-office support, we are way beyond a bpo or contact center… we deliver exceptional customer experiences with the data to back it up. on top of that, we put our money where our mouth is by focusing on technology that enables our talented team to provide value added interactions rather than replicating the contact centers of the past. our commitment is to our employees, our clients and our clients’ customers… not to our shareholders. we are privately held and our clients g