ESB Connect

ESBConnect is committed to following the best practices in the sourcing and use of all data it manages. We are an active member of the Direct Marketing Association (DMA) and fully comply with the ICO, UK's Data Protection Act (1998) and the EC European Directive on Privacy and Electronic Communication Regulations (2003). All of our data is thoroughly cleansed, removing hard bounces and spam traps, as well as checking opt-in details and ensuring they comply with the ICO standards. Once data is moved into the main sending schedule, it is moved between activity filters, and unresponsive data is removed from future sends. Unsubscribes are automatically processed and are removed from our database as a whole. Any complaints are responded to promptly by our dedicated team with evidence of their original opt-in.