eSterling

7.1. eSterling Limited promote all of the hosting of our Clients directly via their Cloud Servers. 7.2. Whilst our target is of course for the Website Hosting service to be available for 100% of the time, unfortunately with 'Network Boundary Points' limiting eSterling Limited's (like all other ISP's around the world) overall ability to have 'total control' of the Internet and World Wide Web this may not always be possible. 7.3. Therefore the more generally accepted target for the World Wide Web is 99% up-time over a one year period. This target is supported in full by eSterling Limited, and therefore any downtime greater than that, will be credited in direct proportion to the hosting fee payable. The Company's insurance cover does not allow for any Indirect or Consequential loss or damage claims caused by downtime of the Web Site on the World Wide Web. 7.4. In the event of a Client's account having a balance which is more than 1 month overdue, eSterling Limited will render the Internet connection & services (hosting etc) suspended until such time as the account is brought up to date once again. 7.5. The Managed Service Form (MSF) covers all costs involved from the commencement of allocation of resources for Hosting during the production of the Web Site, including if applicable, the eMarketing planning service, all of which commence from the acceptance of the order. 7.6. In such instances where the Hosting and/or eMarketing services with eSterling Limited is no longer required by the Client, within the first 6 months, eSterling Limited reserve the right to charge up to the first six months period Hosting and eMarketing charge upon cancellation. This is applicable from the day an order is placed. After six months service there is purely 3 month's notice required from the commencement of the following month's Service. Upon cancellation it is the responsibility of the Client to cancel any Standing Order payments and eSterling Limited cannot be held responsible for your cancellation of the payments made by your bank and no repayment of any additional payments can be made by eSterling Limited.