Energy and Water Ombudsman Victoria

We deal with complaints in Victoria's electricity, gas and water sector, covering most companies that offer services to customers. You can also contact us to talk about an issue without starting a formal complaint. We're free to Victorian customers. That means you won't have to pay to contact us or have us look into your complaint. Visit the Australian and New Zealand Ombudsman Association (ANZOA) website for more information about ombudsman services.