Feedback Ferret

Feedback Ferret is the leading supplier of Customer Feedback Management solutions. Multiple feedback sources - in multiple languages - are consolidated to a single web-based reporting platform, giving businesses powerful insights into what customers think about their experience with the organization. Sophisticated Voice of Customer (VoC) text analysis technology delivers world-leading accuracy in topic extraction and sentiment scoring from customers' open-ended feedback comments. Integrated Response Management tools enable direct communications with customers to close the loop on their feedback. This customer insight platform powers Customer Experience Management (CEM) programmes to improve product and service offerings, operations, marketing and training across an organization. The fully hosted Software as a Service (SaaS) technology is highly scalable to handle large volumes of customer feedback with fast and highly accurate contextual analysis. Feedback Ferret is based near London in the UK with clients across the globe. An office in Chicago supports clients in the North American market.