First Atlantic

At First Atlantic we maintain a deep commitment to quality and satisfaction in the services we provide our clients. Each day in any service business there are thousands of moments of truth when customer-employee interactions become the company reputation. At First Atlantic we evaluate these moments of truth to better understand our service delivery and determine where we can improve the experience of each guest in one of our facilities. Quality Assurance can be a buzz phrase in our profession that all too often is more words than deed. The key differentiator at First Atlantic HealthCare emerges as we effectively facilitate Quality Assurance Performance Improvement (QAPI) using data driven clinical and economic metrics to easily highlight opportunities for improvement and reproduce successes across our entire company. While data informs and provides the proper compass headings for improvement, it is the highly competent, caring and engaged employees in each facility that enable the excellent care experience First Atlantic facilities are known for. The proven and innovative management practices First Atlantic HealthCare has implemented across our system, in collaboration with onsite leadership teams, have allowed facilities under management to achieve CMS 4 or 5 star ratings, driving superior care experiences for each of our guests and while enhancing profitability and long term sustainability throughout the organization.