Fiskeby Holding

Our customers' positive attitude towards Fiskeby has improved, according to this year's customer survey. Customers gave Fiskeby higher scores for product quality and information than in previous surveys. The report shows that customers' particularly value the service given by Fiskeby's staff. Fiskeby also receives high scores in the areas of product quality and product safety. One of the main purposes of Fiskeby's customer surveys is to identify where to focus improvement measures. Since the same types of question are asked on a regular basis, it is also possible to tell whether such measures have had the intended impact. - Comparisons with 2011show that the work carried out to improve information to our customers has proved highly fruitful, comments Pia Jakobsson, market coordinator Fiskeby. This is one of the areas that we have worked hard to improve since 2011. However, on the question of delivery times, work has not been as successful. This issue has the highest priority. It is one of the areas we will focus on improving in the near future. A general conclusion to be drawn from the latest survey is that customers appreciate their strong business relations with Fiskeby and that product quality is regarded highly competitive.