Focus Telecommunications

Focus has specialized in answering services for the Property Management industry since 1987. Donna West invested months interviewing resident managers and property managers to understand the unique telephone answering needs of the industry. As a result, we have the most comprehensive training program for agents who will answer property management calls. Our agents KNOW this business. Over 50% of the calls answered at Focus on a daily basis are related to property management. We have been active associate members of both the Property Management Association and the Institute of Real Estate Management since 1989. We speak your language; we know the difference between a toilet back-up and a stoppage. We understand that you can't pay your employees overtime to fix a problem that is not an emergency. We know the fire department will probably break down the door of the elevator, and we try to reach you first--IF those are your instructions. We understand your on-call schedule and we have on-call personnel specifically trained to handle this vital information. We have one of the finest reputations in the industry when it comes to answering for the property management community and over 45 industry quality awards. Allow us to provide backup to your leasing office. Just give us your parameters and we can set up appointments for your leasing agents and give vital information so you don't lose those impulse "lookers". You can even access our web portal - change your on-call, view your messages and print reports. Focus offers detailed billing for large property management companies that wish to pass costs on to the building owners.