FST Media

FST Media: You have said that Kiwibank is committed to 'human capital management'. What are the core elements of this strategy? Van de Riet: Human capital management is critical to success. Key to this is capitalising on our vision of contributing to a successful country. We deliver this through our day-to-day interactions - that is, behaviours. I do think talented people want to work for a successful brand and a company that empowers and treats people with respect. In parallel, I am passionate about building the 'right' capability. We are moving incrementally towards a better performing culture and a culture that will challenge status quo. FST Media: Could you tell us about the interactive 'Welcome Walls' that have been installed in Kiwibank branches? Van de Riet: This is currently a trial in one of the new-look branches that utilises touch screen technology. The intent is to get people to interact visually with banking services making for a great customer experience. FST Media: With many everyday retail banking functions now able to be performed via portable devices, what do you see as the future for the bricks and mortar branch? Van de Riet: The branch is very important in a number of contexts. The first is the branch is still our key acquisition channel and remains very relevant, especially the potential to leverage the foot traffic that flows through Post shops. The second relates to brand awareness, specifically the need for a retail network to have a brand presence that is representative in the community. FST Media: What are the key benefits for Kiwibank in being New Zealand's only 100 per cent domestically-owned bank? Van de Riet: The benefit ultimately is in being a strategically important asset for New Zealand and one that supports elements of the country's social and prosperity needs. FST Media: What skills do you value most highly when recruiting IT executives? Van de Riet: In terms of skills I place a great deal of emphasis on self-leadership, shared power, commitment and reward based on ownership and accountability. This requires behaviour focused skill sets that emphasise self-observation, goals and rewards. FST Media: Every IT leader, particularly at your level, has a legacy they wish to be remembered for.