Galax-Esystems

Galax-Esystems Corporation leverages a process-improvement led strategy to deliver outstanding results to our clients from their BPO initiatives. Galax-Esystems Corporation works with you to identify the process or set of processes that are good candidates for outsourcing. For this, we employ a process selection methodology to discover outsourcing possibilities. You can then outsource a single process or a set of processes - in a steady growth or in a "big bang" approach. Galax-Esystems Corporation has a structured ramp up model that enables you to prioritize processes for outsourcing, pilot the outsourced model with a test process, and then move targeted processes to production in a structured manner. This assures you of a smooth transition. Once the processes are outsourced, we track key process metrics. A personalized dashboard enables you to monitor process parameters. Our offshore delivery teams de-risk process transition and enable process improvement. Robust information security processes and infrastructure protect the security and privacy of your data. Galax-Esystems Corporation BPO services are focused on back office transaction processing (Processing Services, Finance and Accounts and HR Services) as well as voice based processes for technology support and helpdesk. A four-phase BPO methodology securely transfers your processes to our offshore center in a methodical step-by-step approach - that enables you to stay in control and be assured of optimal productivity and quality while mitigating risk.