Grand Communication Networks

Allow our agents to answer your calls with personalized messages. They can route your call, take messages or follow a predefined operational flow. Whether you require this only after hours or prefer to outsource your entire call routing functions to us, we have you covered. We will set up personalized welcome messages for you, have the agents answer based on certain criteria and have detailed actionable scenarios predefined to best service your clients. Whether your requirements are complex or you just require a simple message taking service, we are able to cater based on your specific needs. Grand Communication Networks will work with you to set up a state of the art inbound Contact Center. Whether it be short term or for ongoing projects, we have the experience in running Contact Centers for clients. A few of the industries we currently service include Financial, Medical, Retail and Technology service providers. Our agents go through in depth training before any project is started, to make sure they understand the company and industry they will be representing. Detailed reporting allows us to work with you to improve on services we offer on your behalf and further provides you with confidence in our accountability. We have extensive experience in monitoring services and functions. Whether it be IT related, environmental or surveillance, we have the the resources and technology to effectively monitor and report on events. Making use of our branches located in different countries and time zones, we are able to offer a truly 24 hour service. After hours is often when vital preventative functions are taking place, including backups, archiving, reporting and data flushing. We have the skill-sets and resources to complete checklists for your business. If required, predefined actions can be taken, whether it be rerunning of tasks or alerting key staff.