Konecta Foundation

Konecta offers you its proven track record in the management of customer service processes, whether in business-to-consumer or business-to-business transactions. By way of multichanneling (telephone, chat, SMS, social networks, websites…), customer services become the best and most direct communication channel, as well as a tool for fostering customer loyalty and retention. We handle two-way commercial, institutional and trade relations, as well as any other communication requirement, whether on- or off-line. We integrate business intelligence tools into the channels, so that your company will progressively take your clients' opinions into consideration in the decision making process, in order to improve management efficiency. Our success lies in our clients' recognition of the quality and level of service: 'Over 1,000,000 conversations handled each day'.